We do the right thing, long after the contract is signed
Many of our earliest clients are still with us because we keep delivering on what we promised from day one:
no rate increases, no hidden fees, no runaround.
While competitors raise rates and change terms, our clients get the same deal they signed up for—year after year.
Call, text, or email your rep
No call centers. No 1-800 numbers.
When something goes wrong, you need a real person who knows you and your business, not a ticket number or an offshore support line.
Your local rep – and our support team – is always available by phone, text, or email so you always have coverage, no matter what.
25+ years of experience across nearly every industry
From local retailers to enterprise-level operations, we've processed for businesses of every size and type.
We know the risks specific to your industry and can help you avoid costly mistakes that come from one-size-fits-all processing.
Know what you're paying and why.
No surprises, no confusion.
Most merchants leave processors when fees creep up without explanation.
At IMS, we walk you through your statements line by line, explain fees in plain language, and show you exactly who gets paid and why.
Our goal is clarity, not complexity.
Privately held. Family owned. Built to last for generations to come.
As a privately-held, veteran-owned business, we answer to our clients—not investors chasing quick returns.
And because we're backed by industry-leading processing partners, we have the infrastructure to support you reliably today, tomorrow, and far into the future.
25+ years of industry experience that saves you time, stress & money
We've processed billions for merchants across nearly every sector—which means we:
You're working with people who don’t just know credit cards, we know your industry, too.
Delivering on our promises since 2009
"Promo Logic made the switch to IMS several months ago and we have been very pleased with the entire process from start to finish.
The transition to IMS was seamless with the help of their knowledgeable staff and the best part is we are saving money each month with much lower transaction fees.
In addition, we love the feedback that we have received from our clients who have been impressed with the professional look of the payment system as they finalize their transactions online."
"I made the switch to IMS in 2018 when I realized how much money I could save on our credit card processing costs.
Since then, I have acquired additional businesses, all of which I have moved to processing with IMS because the experience is seamless, transparent and personal. There are no hidden fees, my rep educates me on industry best practices, and whenever I have a question- the response time is the best I've experienced.
No 1-800 number, no wait time. I highly recommend IMS and look forward to doing business with them for years to come!"
"There are very few ways to decrease your office overhead. Working with Integrity Merchant Solutions our practice is on track to save 30% this year.
The transition was seamless. We should have started our relationship with IMS years ago. Don't wait like we did. Contact them for a risk-free evaluation."
"CT Multispecialty Group has been working with IMS for the last year. Our 25+ location practice has saved thousands of dollars, a 38% savings, and the transition to their services was seamless and not disruptive to the practice.
Most impressive is their impeccable customer service and quick follow-up when we have questions. We truly feel like we have a great partnership.
I highly recommend your giving IMS a call and letting them do a free, no-obligation savings analysis. You have nothing to lose and everything to gain!"
"IMS has consistently provided a very competitive program to our membership along with a superior level of customer service. We constantly receive positive feedback from our members regarding their interactions with IMS. All questions or issues are handled promptly and courteously.
IMS understands the value of the referral relationship. They know their day-to-day interactions with our members directly reflect on our organization as well as theirs. IMS goes above and beyond to make sure our members are taken care of and happy.
We look forward to continuing our strong partnership with IMS for years to come."
“The Service with IMS is 2nd to none with our Clover Go App on the phone and pricing is terrific~ Thanks Suzanne and I'm so happy we did give you "That few minutes" that most companies don't do, thinking their providers would be 'for sure' giving them the best. Not true at all.”
“Suzanne from IMS has been my representative since I bought my business. She is absolutely AMAZING. She really cares for her clients and follows up in every single detail. Her customer service is OUTSTANDING.”
“I've worked with Lisa, Sean, and Kathleen at IMS now for two years. They've helped a number of our clients save on exorbitant fees and are a very honest firm. I heavily recommend giving them a call if you need any help with merchant solutions.”
“In my experience, credit card processors start out with great service and then slowly decline into terrible experiences.
Andrea has been great at responding to all of our needs and all of our questions. It was way more than just saving money on my processing.
The service itself is one of a kind. I highly recommend her and her team.”
“Previously, I would have not used the words ‘positive’ and ‘merchant services’ in the same sentence. I was frustrated, confused, angry and feeling that I was being taken advantage of with over-the-top charges and poor communication.
That all changed with my interactions at Integrity Merchant Solutions.
Jerry is always warm, friendly and ready to help. That is so reassuring! He is a local, knowledgeable live person who does not place you on hold when you call. Jerry (or a colleague) will call or email you back promptly. That is huge!”
“Suzanne at IMS works hard for her clients to save them money and provide top notch service. I highly recommend her!”
“Straight forward with rates and fees (Nothing Hidden). Honest and no pressure sales. Highly recommend.
“Andrea at IMS reviewed my statements and saw the possibility of saving me money every month. She also saw that the previous company sold me a Clover machine for double the price! I decided to use her services.
Truly recommending Integrity Merchant Solutions/Andrea to any business owner.”
“Rick at IMS is incredibly informative, responsive, and straight forward. A breath of fresh air and the first stop for any business needing to run credit card transactions.”
“Suzanne from IMS is a pleasure to work with and very responsive to my needs and questions. She has helped numerous clients of mine save money in processing fees and I would highly recommend her services!”
Save up to 40% when you switch to IMS
On average, our merchants save 10-40% on processing fees when they make the switch.
Find out how much you could save by sending us a recent credit card statement for a free, no-obligation comparison.
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No obligation. No pressure. Just clarity.