It started with a simple rule: Say what you'll do. Do what you say.
After years of watching processors promise competitive rates only to raise them months later, our founders—Sean McGrail and Larry Glick—saw an opportunity to do things differently.
Together, they built IMS on principles that seemed radical at the time but should have been standard: lock in rates permanently, explain every fee in plain language, provide real support from local reps, and treat every merchant the way you'd want to be treated.
Seventeen years later, those founding principles haven't changed.
Many of our earliest clients are still with us—not because they're locked into contracts, but because we've kept delivering on what we promised from day one.
Founded by industry veterans who prioritize integrity over profit
Integrity Merchant Solutions is led by three partners who bring decades of industry experience and a shared commitment to treating merchants with fairness, honesty, and genuine care.
Sean McGrail
Cofounder
Larry Glick
Cofounder
Kathleen McGrail
Chief Financial Officer
A support team that does it all: setup, reporting, troubleshooting & more
Behind our founders is a support team with deep industry expertise, ensuring you're always working with knowledgeable professionals, not untrained agents.
Values designed to keep you happy
Since day one, we've operated on a set of core values that guide every decision we make, from how we price our services to how we support our clients.
Integrity
Do the right thing, even when no one's looking. We lock in rates, explain fees clearly, and never squeeze merchants for short-term profit.
Service
Be available when it matters. Your local rep answers calls, texts, and emails—no offshore call centers, no phone trees, no runaround.
Expertise
Know the business inside and out. With 25+ years across nearly every industry, we understand your risks, compliance needs, and how to set you up for success.
Transparency
Make everything clear. We walk you through statements, explain every fee, and ensure you always know exactly what you're paying for.
Stability
Build for the long term. As a privately-held business, we focus on relationships that last—backed by infrastructure that supports you reliably for decades.
What you can expect, month after month
No rate increases
in 17+ years
The rate you pay today is the rate you pay forever. Guaranteed.
No hidden or surprise fees–ever
Know what you're paying and why from day one. Full transparency, no surprises.
Cancel anytime, no termination fee
Clients stick around because we treat them right, not because we trap them.
Backed by industry-leading processors and security partners
We work with the nation's largest processors and top security partners to ensure every transaction is reliable, secure, and fully compliant.
The global leader in payment processing and financial services technology.
A trusted processor offering secure payment solutions for businesses of all sizes.
Accept all payments across ecommerce, retail, mobile, and unattended channels.
Join a team that values integrity and supports your growth
Whether you're an experienced sales agent or a customer support professional, IMS offers stability, fair treatment, and the opportunity to be part of a company that values doing things right over doing things fast.