Contact

Get in touch with our team

Whether you're exploring your options or need support with your account, our team is happy to help.

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Tell us what you're looking for or what you need help with, and we'll connect you with the right person on our team.

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Hours

Monday – Friday, 9 AM – 5 PM EST

Location

219 Addison Road, Unit 404
Glastonbury, CT 06033
Our promise

What you can expect, month after month

01

No rate increases
in 17+ years

The rate you pay today is the rate you pay forever. Guaranteed.

02

No hidden or surprise fees–ever

Know what you're paying and why from day one. Full transparency, no surprises.

03

Cancel anytime, no termination fee

Clients stick around because we treat them right, not because we trap them.

Local, personalized support. No call centers, no 1-800 numbers.

If you're already processing with us, you can reach out to your rep anytime via phone, email, or text. Can't get in touch? Contact our support team now.

If you're considering a switch, our team will walk you through pricing, solutions, and what makes IMS different—with honest answers and zero pressure.